Evidence
What deployment returns, measured
Results of solutions designed or deployed by the founder, Dr Ilhème Ghalamallah, before AOMEGA was created, in banking, insurance and regulated customer operations. Client identity withheld.
Talk about your ambitionMeasured return
- At least 30% less operating cost on optimised customer and employee journeys
- 2 more points of customer and employee satisfaction
- 2 months from case review to production
Three cases
- European insurer, incoming claims: expert qualification and routing knowledge, written with the handlers and built into the existing platform. Production in two months, handlers reallocated from day one.
- Financial institution, customer requests: business rules, exceptions and answers designed across email and documents. No hires for a 20 to 30% yearly growth in volume.
- Regulated customer operations, quality: expert quality criteria built into automated interaction monitoring. Every interaction evaluated instead of a sample.
Dr Ilhème Ghalamallah, founder
- PhD in AI and Big Data, Université Paul Sabatier, Toulouse, 2009
- First AI mailbot deployed in France, 96% accuracy in production, 2012
- Competitive proof of concept won against IBM Watson
- More than 22 scientific publications in AI
Questions raised in committee
Are these results guaranteed?
No. They depend on the case, the data and the implementation context. What is guaranteed is the measurement: a baseline before, a measure after, in your indicators.
Can you name the clients?
No. Cases are described by sector and type of operation. References are given in conversation, with the agreement of those concerned.
In which sectors?
All financial sectors, insurance, automotive, telecoms, energy and regulated customer operations, in France, Europe and the Gulf.
Let us talk about your ambition.
Tell us what you want for your company and what is holding its transformation back today. A precise business journey is a good entry point, though not a requirement.
Talk about your ambition